Instant messaging services are fast-growing internet communication channels. These services are seen as the best alternative for email since they make it easy to send messages and it will appear instantly in the recipient device and also avoid any formalities that are associated with the use of email in sending messages.

During the COVID-19 pandemic lockdown, the use of instant messaging apps is of help for employees, who are working in different geographic locations to remain in constant contact with each other.

Lately, instant messaging services have turned out to be indispensable messaging tools for the remote workforce. According to a recent study, about 43% of employees are now using instant messaging apps at their workplace.

Though, there are many downsides to these instant messaging apps

The instant messaging services get siloed among various tools used within organizations. Though the main focus of these messaging apps is to provide a way for organizations to chat, some companies also use emails, shared documents, phone calls and to-dos.

For example, your sales and marketing team may be using an instant messaging services app along with their CRM, your development team might be using Asana or Trello, and your senior management might still be using emails only.

Unfortunately, the use of different messaging apps for chats, emails, documents, to-dos and calls creates communication silos. Later, if you want to refer to a specific conversation or file, you will have to search in multiple places and remember all the information in memory to visualize the big picture.

Another issue with instant messaging services apps is you can get stuck in long and never-ending group chats that demand your attention 24/7. It puts pressure on you to be online and be available all the time. Check out the lists of Instant Messaging Services Tools you can use to improve your organization collaboration and productivity

Workplace Instant Messaging Services

This is a tool developed by to facilitates online group work, instant messaging, video conferencing, and news sharing even if they are working remotely. With the use of Workplace, we have seen the inspiration and innovation coming from connections between people who have never been able to interact before.

Instant Messaging Services Tools

Workplace instant messaging app makes it easy to speak to everybody in your company, from head office to the shop floor.

  • Talk to the right people at the right time with Groups
  • Capture their attention with live video
  • Measure the impact with Insights
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Your people have great ideas. Workplace gives everyone a voice so you can start making the most of them.

  • Hear instant feedback through comments and reactions
  • Open the conversation to everyone with auto-translate
  • Get input on decisions with polls and surveys

The instant messaging service by Facebook is available at premium and standard versions. The premium version gives access to integrations and other enterprise-level features which include single sign-on, APIs, and IT monitoring tools.

Workplace free Standard level doesn’t have many of those customization features but comes with productivity features like a mobile app, video chat, instant messaging, unlimited file storage space, desktop notifications for Windows only.

RingCentral Glip

This is a free instant messaging tool that offers high quality and high-availability video and audio conferencing, seamlessly integrated with team messaging, file sharing, contact, task, and calendar management – resulting in a Smart Video Meetings experience.

RingCentral Glip has all the features you need in an instant messaging tool, the calling features have been designed to give you a flexible, mobile, and powerful cloud phone system. You can choose from a variety of available phone numbers, install the apps on your desktop computer, smartphone, or tablet, and start enjoying your communications with call forwarding, Call Flipping, and more.

Whether you are using your desk phone, the mobile app, or a softphone, your colleagues can easily see your presence status:- Available, Invisible or Do Not Disturb. Easy to configure and manage, presence is only available through RingCentral.

Amazon Chime

This wonderful instant messaging tool gives you features that enable you to go beyond instant messaging. You can choose the communication options that are best suited for your business. You have the option to choose from meetings, chat, and business calling or use Voice Connector to direct your voice traffic over the internet.

With the Amazon Chime messaging too, you have the flexibility to choose the communication option that fits with your organization needs, and the freedom to scale up or down as needed.

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Amazon Chime enables business organizations to migrate their telephony workloads to AWS. IT professionals can use Voice Connector for low-cost SIP trunking from on-premises or cloud-based phone systems.

There is Voice Connector that supports inbound calling, outbound calling, or both. Developers can also use Voice Connector to build PSTN calling in their own applications using the Amazon Chime SDK or stream audio for phone call analytics and machine learning.

Google Hangouts

This has been the most popular instant messaging services platform bringing conversations to life with photos, emoji, and even group video calls for free. You can use Hangouts to keep in touch with your friends or colleagues, message them, start free video or voice calls, and hop on a conversation with one person or a group.

With the use of Google Hangouts, you can include all your friends with group chats for up to 150 people. Using Hangouts you can say more with photos, videos, maps, emoji, stickers, and animated GIFs. Hangouts works on Android, iOS, and the web, and you can sync chats across all your devices.

Cisco Webex Team

This instant messaging tool goes beyond conventional instant messaging and provides added voice and video calling capabilities. This is one instant messaging app for small business owners to equip their business with a powerful VoIP phone system that keeps them connected from anywhere. It has powerful cloud calling features that covers all the bases with

Call merging
Call waiting
Call holding
Call forwarding
Do not disturb
Visual voicemail, and more.

Cisco Webex is an app for continuous teamwork. Move work forward in secure workspaces where everyone can contribute at any time with

Instant Messaging Services Tools
  • Messaging
  • File sharing
  • White-boarding
  • Video meetings
  • Calling and more

It works on virtually any device. A beautiful messaging tool that powers collaboration, connect coworkers in real-time or any other time with advanced features for group messaging, file-sharing, whiteboarding, and more. It brings everyone together with secure, intelligent messaging organized by workstreams.

TeamViewer Meeting

Apart from just instant messaging, this instant messaging tool lets you hold face-to-face HD VoIP videoconferences and audio calling, with your coworkers or your entire team, scheduled group meetings (up to 300 people), desktop screen sharing and session recording.

It has all the essential meeting tools to collaborate securely with your teams and clients, from anywhere, anytime. You can install the TeamViewer Meeting app free version on your desktop or for quick access.

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The messaging tool connects computers, smartphones, servers, IoT devices, robots, anything with fast, high-performance connections through our global access network, even in outer space or low bandwidth environments.

Troop Messenger

This is a comprehensive instant messaging app for small businesses and big corporations. Troop Messenger is a user-friendly office chat app compact with contemporary features addressing your business needs and necessities.

Troop Messenger is one of the most comprehensive offices chat applications with amazing security, facilitating safe and secured business data sharing. It offers a collaborative work forum for businesses. This instant messaging tool is one of all group chat apps which comes with unlimited group creation.

It is not only instant messaging for business but also lets you share files of diverse formats along with current locations and contacts. You need to get this tool to upgrade your team communication to the next level. Collaborate on a single screen. Pick the best for your business and experience the difference.


This is the last instant messaging services tool on our list, this tool is an all-around instant messaging chat app that is designed to help global teams communicate, collaborate and increase productivity. The instant messaging platform includes secure messaging, video chat, task management and file sharing functionality.

Discord help you to get any community running with moderation tools and custom member access. Give members special powers, set up private channels, and more. Low-latency voice and video feel like you’re in the same room. Wave hello over the video, watch friends stream their games, or gather up and have a drawing session with screen share.

Culled from ArticleCity Website – 10 Cool instant messaging tools

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